Your privacy is our priority. MR ACE is committed to protecting every piece of personal information you share with us using the latest encryption technology and strict security practices.
The six core pillars of our privacy policy that guarantee the security of your data
All your personal and financial data is protected using 256-bit SSL encryption. Every piece of information transmitted between your device and MR ACE servers is fully encrypted and cannot be intercepted by any third party.
Only authorised personnel may access your personal data, and only when strictly necessary for operational or legal compliance purposes. All access is logged and continuously monitored.
We only collect information that is strictly necessary to provide our services. No excess data is collected, and every category of data we gather has a clear and legitimate purpose.
Your data is retained only for as long as required by legal and operational requirements. Once the retention period expires, your data will be securely deleted using methods that comply with international standards.
You can manage your own communication settings at any time. Choose the types of notifications you wish to receive — promotions, account updates, or platform news — with no hassle.
The MR ACE Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international standards. We continuously update our privacy practices in line with changes in legislation.
MR ACE ("we", "Platform") values your privacy and is committed to protecting the personal data you share while using the mrace.win platform. This Privacy Policy document explains in detail how we collect, use, store, and protect your personal information.
This policy applies to all users of the MR ACE platform, including visitors, registered members, and anyone who interacts with our services in any way. By registering or continuing to use our platform, you agree to the practices outlined in this policy.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and strive to ensure that all our data handling practices meet or exceed the standards set out therein. If you have any questions regarding this policy, our team is ready to assist you at any time.
Important Note: This Privacy Policy forms part of the MR ACE Terms and Conditions. Reading both documents together is recommended for a full understanding of your rights and responsibilities.
MR ACE only collects data necessary to provide you with a quality and secure service. The following are the categories of data we collect:
| Data Categories | Data Examples | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, sender address | Mandatory |
| Financial Data | Bank account details, transaction history | Mandatory (payment) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, wagering habits, active hours | Automatic |
| Communication Data | Support chat records, emails, feedback | When relevant |
We never collect sensitive data such as biometric information, medical records, or your political views unless required by law.
Your personal data is collected in various ways when you interact with the mr ace platform:
Directly from You:
Automatically:
From Trusted Third Parties:
Every piece of data we collect has a clear and legitimate purpose. We use your personal information for the following purposes:
Our Commitment: MR ACE will not use your personal data for any purpose other than those stated above without first obtaining your specific consent.
MR ACE does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, we may share your data in the following limited circumstances:
Trusted Service Providers:
Legal Requirements:
International Transfers: If your data needs to be transferred outside Malaysia, we ensure that the recipient country maintains an equivalent level of data protection, or we apply appropriate data transfer agreements to safeguard your rights.
We continuously invest in the latest security infrastructure to ensure your data remains protected at all times. The security measures we implement include:
While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of any data breach involving your information, we will notify you within 72 hours in accordance with applicable legal requirements.
You also play an important role in keeping your data secure. Never share your mr ace account password with anyone, including mr ace staff.
The MR ACE platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may limit platform functionality. For more information on managing cookies in popular browsers, please refer to your browser's help section.
As a MR ACE user based in Malaysia, you have the following rights regarding your personal data under PDPA 2010:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
Under certain circumstances, you have the right to request the deletion of your personal data from our records.
You may request that we restrict how we process your data in certain circumstances.
You have the right to receive your data in a structured format that can be transferred to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our privacy team via our support email. We will process your request within 30 business days. In some cases, we may require identity verification before processing the request in order to protect the security of your account.
MR ACE retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The general guidelines for retention periods are as follows:
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
The MR ACE platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have collected personal data from an individual under the age of 18, we will take immediate steps to:
If you believe that your child or any minor has registered on our platform, please contact us immediately at [email protected] so that we can take prompt action.
MR ACE reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:
Your continued use of the MR ACE platform after the effective date of any changes constitutes your acceptance of the revised privacy policy. If you do not agree with the changes, you have the right to close your account before the effective date.
We recommend reviewing this Privacy Policy page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team will endeavour to respond to all enquiries within two (2) to five (5) business days. For more complex issues requiring in-depth investigation, the response time may be longer, and we will keep you updated on the progress of your case regularly.
If you are not satisfied with our response, you have the right to file an official complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.
Bahasa Melayu Support Available: Our team is Malay-speaking and ready to assist you in your native language for any privacy-related enquiries.
With the latest encryption, a transparent privacy policy, and a 24/7 support team, you can play with peace of mind knowing that every piece of your information is fully protected by mr ace.