We believe that gaming should be fun and controlled. mr ace provides self-control tools, wagering limits and full support to ensure your gaming experience remains positive and responsible.
At mr ace, we understand that online gambling can be a fun and enjoyable form of entertainment when done responsibly. However, we also recognise that some players may find it difficult to control their playing habits. That is why we have developed a comprehensive Responsible Gaming framework — not merely to meet legal requirements, but because we genuinely care about the well-being of every one of our players.
mr ace's Commitment: We are committed to ensuring our platform provides a safe, fair and responsible gaming environment. All self-control tools we offer are free and accessible directly from your account settings with no fees or delays.
Responsible gaming means enjoying wagering as entertainment while maintaining full control over your time, money, and decisions. This involves understanding how games work, setting realistic limits, and knowing when it is time to stop.
For most players, gambling is a relaxing and enjoyable activity — much like going to the cinema or dining out. Issues only arise when it begins to affect a person's finances, relationships or mental well-being. mr ace provides the right tools to help you stay on track.
We also actively collaborate with gambling support organisations in Malaysia to ensure that players who need professional help can access it easily and without stigma.
All these tools are available free of charge within your mr ace account — use them whenever you need
Set the maximum deposit amount you can make per day or per week. Once this limit is reached, our system will automatically block further deposits until the limit resets. You can adjust this limit at any time through your account settings.
Set a time limit for your gaming sessions — whether 30 minutes, one hour, or more. Once the time limit is reached, the system will send an alert and automatically end your session. This helps you avoid unintentionally prolonged play sessions.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be automatically blocked from placing further wagers for that period — protecting your balance from excessive losses.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to seven days. During this time, you will be unable to log in or place any wagers. This is the ideal way to step back and breathe without having to close your account entirely.
If you feel that gambling has become a serious problem, you may apply for full self-exclusion for six months, one year or permanently. During this period, your account will be closed and you will not receive any marketing communications from mr ace.
You can choose to opt out of receiving any promotional notices, bonus offers or marketing messages from mr ace at any time. This helps reduce the temptation to play when you have no intention of doing so. This preference can be changed via your account communication settings.
Recognising the early signs of a gambling problem is a crucial first step. Check the table below:
| Warning Signs | Brief Description |
|---|---|
| Chasing losses | Continuing to play in an attempt to recover money already lost |
| Disclaimer | Playing to the point of neglecting work, family or daily needs |
| Going into debt to play | Borrowing money or selling assets to fund wagering |
| Lying about playing | Hiding your playing habits from family members or friends |
| Unable to Stop | Have tried to stop or cut back but have been unsuccessful |
| Spending money you need | Using rent money, bill payments, or basic necessities to fund wagering |
| Playing to escape problems | Using wagering as an escape from stress or anxiety |
Important: If you recognise two or more of the signs above in yourself, we recommend using mr ace's self-control tools immediately or contacting our support line for assistance.
Log in to your mr ace account using your registered credentials. Make sure you are on our official website.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab where all self-control tools are clearly listed.
Choose the tool you need, set the appropriate value, and confirm your selection. Limits take effect immediately.
Useful Tip: Set your limits when you are calm and clear-headed — not while you are playing. Limits set during a stable state of mind are the most realistic and effective.
Answer these questions honestly. If you answer "yes" to three or more questions, we encourage you to seek support.
Have you ever felt the need to increase your wager amounts to get the same level of excitement as before?
Have you ever lied to family members or friends about how much time or money you have spent gambling?
Has gambling affected your work performance, studies or personal relationships in the past six months?
Have you ever borrowed money or sold assets to obtain funds for wagering?
Do you feel anxious, irritable or uncomfortable when trying to cut back or stop gambling?
Have you ever used wagering as a way to forget your problems, reduce stress, or escape from negative feelings?
Do you think about gambling almost every day — planning how to get money to play or replaying past gaming experiences in your mind?
Need Immediate Help? Contact the mr ace support team via our in-platform 24/7 live chat. We are here to help you without any judgment.
In addition to mr ace's internal support, there are several professional organisations in Malaysia that provide free assistance for gambling-related issues:
Mr ace encourages players who need professional support to reach out to any of the above organisations without hesitation.
We operate under strict guidelines to protect all players on our platform
Mr ace strictly enforces a minimum age requirement of 18 years. All new players are required to complete a full Know Your Customer (KYC) process before making any deposit or wager. This includes verification of a valid identity card or passport.
If we suspect that any account is held by an underage individual, that account will be suspended immediately until satisfactory age verification is received. We have zero tolerance on this matter.
If you are a parent or guardian and are concerned about your child potentially accessing online gambling platforms, we recommend using parental control software such as Net Nanny or the family safety settings available on their devices.
All your personal information and gaming data at mr ace are protected with industry-standard 256-bit SSL encryption. We do not share your sensitive data with any third parties for marketing purposes. Your wagering records are stored securely and can only be accessed by you through your account history section.
You may request a full copy of your wagering history at any time as part of your data privacy rights under Malaysian law. This data can be useful for assessing your own playing habits or for sharing with a counsellor if you are seeking professional help.
The mr ace customer support team is specially trained to handle responsible gaming issues with sensitivity and professionalism. They don't just resolve technical problems — they can also guide you through activating self-control tools, processing self-exclusion requests, or directing you to the right support resources.
We continually review our responsible gaming practices and strive to improve our tools and policies based on the latest developments in gambling health. Player feedback is greatly valued in this improvement process.
Remember: Asking for help is a sign of strength, not weakness. The mr ace team and external support organisations are ready to assist you at every step of your recovery journey.
Answers to the questions most frequently asked by our players
Still have more questions? View our full FAQ page or contact our 24/7 support.
Join the smart mr ace player community. Enjoy quality entertainment while using our self-control tools to ensure your gaming experience stays enjoyable and within your means.